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Travel companies

Customer Service Dilemma?

by margaretreynolds on January 13, 2010

in BRAND DEVELOPMENT, CUSTOMER EXPERIENCE, MARKETING

What would you do? You are a travel company that is taking a large group to the Far East. One night the leader of the group suggests that people might want to do something different for dinner than the travel company arranged. Only a subset of the group was invited to this new place, and [...]

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