Accelerating Growth in a Competitive Economy

In tough economic times the common approach is to hunker down, circle the wagons, cut costs and hope the recession doesn’t last long. Those that win in times like these are smart about expenses, but use this as an opportunity to set themselves apart with the actions they take.

Just one example: from 1980 to 1985, McGraw-Hill Research analyzed 600 companies and their marketing spending. They concluded that those firms that had maintained or increased their advertising during the recession in ‘81-’82 boasted an average sales growth of 275% over the next five years. But those that cut their advertising saw paltry sales growth of just 19% over the same period. The great news for us is: because digital marketing is SO much less expensive than traditional forms of marketing, we CAN continue to promote our companies in new and innovative ways in these tough times.

So what do we need to do to make growth happen in this competitive economy?

  • Realize most barriers to growth are self-imposed. Ask yourself how long it has been since you have really challenged the way you do business. We all have to fight “business gravity” every day—the force that keeps us from rising to a new level. Factors of business gravity are: industry standards (where we strive to keep up with the competition and end up in “me-too-ness” instead of separating ourselves from the pack), habit (“we have always done it that way”), time (how much time do you as the leader of the company spend on where you are going instead of solving today’s problems?) or resource allocation (where we strangle new ideas with lack of resources because we are unwilling to redistribute the resources we already have in a significant way). Sometimes, we are our own worst enemies in growth. How many hours a day do you focus on operations vs. growth? The key is to challenge traditional thinking and, if you haven’t already, set up an advisory board or develop a strategic plan that inspires you to examine opportunities and addresses challenges from a new perspective.

  • Growth opportunities arise from the market; the “sweet spot” for growth is where your capabilities intersect market opportunities. Unfortunately, no company is equally good at everything—and they shouldn’t be—they don’t have endless resources. Do your homework to discern market trends and be honest about your organization’s best capabilities (as defined by your customers, if possible). Identify growth opportunities where those two lists overlap. A manufacturer of food packaging components identified a trend toward niche markets. Given that they were small and nimble with a good debt position, they saw this as an opportunity to diversify into some of these smaller and emerging markets more quickly and profitably than others. Practice thinking like your customers—what do they need tomorrow and what do you do well—and develop solutions.

  • Growth opportunities are inherent in customer similarities, not just differences. The sensation of the Big Bertha Golf Club series was born from the question, “why do people not play golf?” The answer: they are afraid they can’t hit the little white ball, so the big club heads were created. They not only appealed to athletic non-golfers, but also casual golfers that wanted to improve their game. What is the thing that keeps customers from using your products or services? What can you do to increase business from current but irregular customers? How can you remove that obstacle? Discover open space for growth by identifying unmet needs.

  • Breakthrough growth requires focus on a specific opportunity. Be as specific as you can about what you do and how you do it better or differently than your competitors. In addition, be sure that the number of new opportunities you pursue are limited and well prioritized. Resource availability keeps you from doing everything; identify one or two top growth initiatives, resource them properly and focus on them relentlessly. Dare to be clear about what you stand for and be deliberate about your pursuit of new growth.

  • The entire organization must understand what is expected of them. The two top reasons growth initiatives fail are because they are under- resourced and under- communicated. CEOs talk in concepts and visions and the average employee doesn’t know what is expected of them, so they go back to their desks and do the same thing they did before. If you want change, engage everyone, be explicit about how each employee can contribute and tell them, and tell them and tell them again. Celebrate early wins and use stories to fully communicate what you are after. Define the specific actions and behaviors you want your organization to perform.

  • For any growth plan or strategy to work it must be monitored, reinforced, reviewed and refined. Too many well meaning growth plans capture dust on the shelf. They seemed good at the time, but other priorities (read: operational challenges) get in the way. While no plan is perfect and requires updating on a regular basis, according to an IBM survey, 80% of failed plans are attributable to lack of execution. It is the CEO’s job to ensure that the company has a plan for growth, is focused on it, follows up on progress, has measures in place to track it, and rewards those who get it. Execute with sufficient resource allocation, communication of expectations, measurement and accountability.

Follow these lessons on accelerating growth and you don’t have to wait until the recession is over to see a strong impact on business health and success.

For further information on any of these suggestions please contact Margaret Reynolds, managing principal of Reynolds Consulting, LLC at mreynolds@reynolds-consulting.com.

Also check out our website, blog or twitter page.

< BACK to Publications